FAQs

Where do we ship to?

We currently ship within the UK

 

How much does delivery cost?

There are a few delivery options that you can select at the checkout, please note that the delivery times stated are once your order has been dispatched.

  • £2.99 Standard delivery, 2-3 working days to arrive after dispatch.
  • £3.99 Tracked delivery, 2 working days after dispatch.
  • £5.50 Tracked 24 hours delivery, next working day after dispatch.
  • Free delivery for orders over £50, 2-3 working days after dispatch.

 

How long will it take for my order to be dispatched?

We aim to dispatch all orders within 2-3 working days of you placing your order 

 

What payment options are accepted?

Payment methods that we currently accept are: Debit card, credit card and PayPal

 

What if my items arrive damaged? 

If you have received damaged items, firstly huge apologies, we are happy to help you resolve this. Please contact us within 14 days with a few photos of the damaged product that you received, then we can advise you of the next steps. Please send us an email at contact@neriahbeauty.com

 

Can I get a refund or exchange if I change my mind?

We are only able to offer you a refund or exchange if the items you've received are damaged, and this should be within 14 days of your order being delivered to you. We may require you to send photographic evidence via email for us to process any refunds. Please send us an email at contact@neriahbeauty.com